Thank you for shopping at Heart Of Automation! We appreciate your business and want to ensure your satisfaction with our products. Please read our return policy carefully.
Return Period:
- You have 15 days from the date of delivery to initiate a return for eligible items.
Eligibility Criteria:
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
- Returns are accepted for manufacturing defects, damages during transit, or if the received item is different from what was ordered.
Initiating a Return:
- To initiate a return, please contact our customer service team through our Return Center within the 15-day return period.
- Clearly state the reason for the return and provide any relevant details or images.
Return Process:
- Our customer service team will review your request and provide you with return instructions, including the return shipping address.
- Pack the item securely in its original packaging along with any accessories and documentation that were included with the original shipment.
- Ship the item back to us using a trackable and insured shipping method.
Refund/Replacement:
- Upon receiving the returned item, our team will inspect it for eligibility.
- If the return is approved, you will be issued a refund to the original payment method or a replacement, as per your preference.
- Refunds may take several business days to reflect in your account.
Exclusions:
- Certain items, such as personalized or custom-made products, may not be eligible for return unless there is a manufacturing defect or damage.
Contact:
- For any questions or concerns regarding returns, please contact our customer service team at [email protected]
Last Updated: 20/12/2023
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